Shipping + Returns

Postage
Orders will be packed and sent from Melbourne by Australia Post or courier and your order will be updated with a tracking number.

International customers: please be aware that your item may be held at customs for inspection and you may be charged a customs fee, import tax, or similar. I encourage you to check the customs laws and regulations in your country as these fees are the responsibility of the buyer. 

Lost items due to incorrect shipping information is the responsibility of the customer. 

Turnaround
Products are shipped within 1-3 business days. Products are often made to order, to this end there may be times when this may not be possible and you will be notified.  

Original artwork will be shipped within 1-2 weeks.

Returns
Faulty items may be returned for a refund/exchange within 7 days of receipt if it is un-used and in original condition with tags/packaging. Buyer is responsible for return shipping charges.  Please contact me at michelle@crayonchick.com.au prior to returning any item.

All original artwork sales are final.

Packaging
I will go above and beyond to ensure that your painting is safely packaged and able to withstand rough handling. Once the painting leaves my studio, I am not responsible for damage inflicted in transit. If you have questions about this, please contact me at michelle@crayonchick.com.au

 

Have any questions? Send me an email: michelle@crayonchick.com.au