Shipping + Returns
Orders will be packed and sent from Melbourne by Australia Post and your order will be updated with a tracking number.
International orders are sent by Australia Post International Standard Air Mail. This is a quicker service than Economy Air Mail and includes tracking. Please note, international customers are responsible for their own local duties and taxes.
Crayon Chick chooses to use natural materials for handmade products, therefore slight variations will occur. These variations are a feature with these items and add to their unique qualities. Colours may vary slightly as each piece is individually made. Please note colours may not appear exactly as they appear on your monitor.
Items are dispatched within 1-3 business days, however, there may be times when this may not be possible. Handmade products are often made to order, to this end please allow up to 1-7 working days before delivery. You will be notified when item has been sent.
Is your item not what you expected?
You are welcome to return an item for a refund/exchange within 7 days of receipt if it is un-used and in original condition with tags/packaging. Buyer is responsible for return shipping charges. Please contact me at firstname.lastname@example.org prior to returning any item.
If you received a damaged or faulty item please contact me with a photo of the damage/fault. I'm happy to repair or replace faulty product at your request, or arrange a full refund. The return shipping will be refunded in case of faulty items.
All earrings are final sale. I cannot exchange or refund earrings due to hygiene reasons.
Have some questions? Send me an email: email@example.com