Shipping + Returns

Postage
All artwork will be securely packed and sent from Melbourne by Australia Post or courier and your order will be updated with a tracking number.

If you are outside Australia and your region is not listed in my shipping options, please get in touch with your location. I’d be happy to organise a shipping quote and help bring it to you.

Join the mailing list for notice of free shipping as a special offer to VIPs.

Lost items due to incorrect shipping information is the responsibility of the customer. 

Turnaround
Original artwork will be shipped within 1-2 weeks.

Gifts and prints are shipped within 1-3 business days. Products are often made to order, to this end there may be times when this may not be possible and you will be notified.  

Returns
I want you to feel happy and confident when purchasing artwork for your home. If something isn’t quite right, please get in touch and I will always do my best to help.

Returns are accepted for Australian orders if I am notified within 14 days of delivery.

To arrange a return, please email michelle@crayonchick.com.au before sending the item back.

Returned items must:

  • be sent back within 28 days of delivery

  • be in perfect condition

  • be returned in the original packaging

Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, a refund will be processed.

Packaging
I will go above and beyond to ensure that your painting is safely packaged and able to withstand rough handling. Once the painting leaves my studio, I am not responsible for damage inflicted in transit. If your artwork arrives damaged in transit please contact me as soon as possible with photographs of the damage and packaging so I can arrange a replacement or solution.please contact me at michelle@crayonchick.com.au

 

Have any questions? Send me an email: michelle@crayonchick.com.au

“Every painting I create starts with a feeling - an atmosphere I want you to experience in your own home.”

Your dream landscape is just a few clicks away

Start your commission

Why Choose A Commission?

✨ Perfect size, tailored for your space

Whether you’re after a statement piece above the sofa or a smaller work for a quiet corner, your painting will be designed to fit beautifully in your home.

✨ Favourite colours or moods captured

Soft skies, glowing sunsets, or a palette that matches your space - I’ll work with your preferences to create a landscape that feels truly yours.

✨ Never miss out on a piece you love

If you’ve fallen for a painting that’s already sold, a commission gives you the chance to have a unique work inspired by that piece, created just for you.

Reserve your spot

How A Commission Works


Step 1: Find Inspiration
Browse my Sold Work or instagram for your favourite pieces. What draws you in? Colour, size, or the feeling of the painting?

Step 2: Share Your Vision
Email me michelle@crayonchick.com.au with 2 or 3 images of my previous work you like as a starting point. Outline any particular details you would or would not like included. Not sure? No problem - we’ll explore ideas together. The guide will help here.

Step 3: Book & Create
Confirm your details and reserve your spot with a 50% deposit. You’ll receive progress updates, and tweaks can be made along the way.

Step 4: Delivered & Ready to Hang
Finished paintings are varnished, UV-protected, framed and wired ready to hang immediately. Shipping will be added to the final invoice.


“No two pieces are the same—your painting will be completely unique.”

Download the guide

Timeline and Pricing


Timeline:
Most commissions take 4–6 weeks from the start date. The time frame is also dependent on size and if there are any other clients ahead of you.


Pricing:
Standard sizes start at $480. A popular range of sizes are available, with or without a frame. Custom sizes outside this range are welcome - click below to see the full guide.

See pricing and sizes

FAQs

Commission pieces take 4 to 6 weeks to complete from the start date. The time frame is also dependent on size and if there are any other clients ahead of you.

I draw inspiration from photos for colour and composition, but your piece will remain an original abstract landscape. I paint intuitively, and allow the magic of the unexpected to happen in my art. You will not get a painted version of the photo.

I have my most popular sizes listed but if you need a specific size not listed please get in touch and I can quote specific to that size.

HOT TIP :: don't know the size you want? Stick sheets of paper together to the sizes in the guide and hold that up on the wall to help visualise the size you like!

Absolutely! Colours, size, and mood can all be tailored to you. I can mash up bits from different paintings to give a good idea where we can go with your vision.

Both options are available. I pack and ship with Australia Post or courier. If you are in the Melbourne area, we can arrange pick up from my studio. Shipping costs will be added to the final invoice.

TESTIMONIAL - 60th birthday

"Just a quick note to let you know that our painting arrived this afternoon and we are in LOVE!!

It now has pride of place in the entrance of our home.

Working with you has been an absolute pleasure, right from the very first email, until the moment that John finally unwrapped his birthday present today!

I’m so happy that I came across your artwork. I honestly couldn’t think of a better present than this."

Kirsty, Perth

View painting

TESTIMONIAL

Michelle its even BETTER than I imagined! I'm in love!!!

Thank you so so much!

I can't wait to get this home and on my wall! 

Amy, Melbourne

View Painting

Ready to create your own bespoke landscape? Your dream painting is just a few clicks away.

Book your painting today